Customer Care
Terms & Conditions
These Terms govern your access to and use of casablanca-shorts.com and purchases made through our site.
Contents
- 1. Agreement to Terms
- 2. Eligibility & Territory
- 3. Accounts & Security
- 4. Orders & Contract Formation
- 5. Pricing, Taxes & Promotions
- 6. Payment Methods
- 7. Shipping & Delivery
- 8. Returns & Exchanges
- 9. Product Availability & Authenticity
- 10. Reviews & User Content
- 11. Acceptable Use
- 12. Intellectual Property
- 13. Third‑Party Services
- 14. Disclaimers
- 15. Limitation of Liability
- 16. Indemnification
- 17. Governing Law & Disputes
- 18. Termination
- 19. Force Majeure
- 20. Changes to the Terms
- 21. Contact
1. Agreement to Terms
By accessing or using casablanca-shorts.com (the “Site”), placing an order, or interacting with our services, you agree to be bound by these Terms & Conditions (the “Terms”) and all referenced policies, including our Privacy Policy and Refund & Returns Policy. If you do not agree, do not use the Site.
Casablanca Shorts is an independent retailer specializing in shorts and resort-inspired apparel. We are not affiliated with, endorsed by, or associated with Casablanca Paris or any other third‑party brand owners.
2. Eligibility & Territory
- You must be at least 18 years of age (or the age of majority in your jurisdiction) to purchase.
- Our primary service area is the United States. Some products, payment methods, or promotions may be unavailable in certain locations.
- You are responsible for complying with local laws applicable to your use of the Site.
3. Accounts & Security
- When creating an account, provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
- Notify us immediately at [email protected] of any unauthorized access or suspected breach.
- We may suspend or terminate accounts that violate these Terms.
4. Orders & Contract Formation
- Your order is an offer to buy. We confirm receipt via an order acknowledgment email; acceptance occurs when we dispatch the goods and send a shipping confirmation.
- We may refuse or cancel an order for reasons including product unavailability, suspected fraud, pricing/typographical errors, or failure to obtain payment authorization.
- If an order is canceled after payment, we will issue a prompt refund to your original payment method.
5. Pricing, Taxes & Promotions
- Prices are displayed in USD unless stated otherwise and may change without notice.
- Applicable sales taxes and shipping fees are calculated at checkout based on your delivery address and selected services.
- Promotions, coupon codes, gift cards, and credits are subject to specific terms, cannot be exchanged for cash, and may not be combined unless explicitly permitted.
- In the event of a pricing error, we may cancel the order or contact you for instructions before shipment.
6. Payment Methods
We accept major credit/debit cards and select digital payment methods as displayed at checkout. By submitting payment details, you represent that you are authorized to use the payment method and authorize us to charge the full order total (including taxes and shipping).
7. Shipping & Delivery
- Complimentary US shipping on orders over $250 applies to eligible merchandise and standard service only.
- Delivery estimates are provided at checkout and are not guaranteed. We are not responsible for delays due to carriers, customs, or events beyond our control.
- Risk of loss transfers to you upon delivery to the address provided. Verify your address carefully.
For more details, see our Shipping Information.
8. Returns & Exchanges
- We offer easy 14‑day returns on eligible items in original condition, with tags attached and packaging included.
- Certain items may be final sale for hygiene or other reasons, as indicated on the product page.
- Refunds are issued to the original form of payment after inspection. Shipping fees are non‑refundable unless otherwise required by law.
Please review our full Refund & Returns Policy before initiating a return.
9. Product Availability & Authenticity
- Product colors and textures may vary slightly due to display calibration and production variations.
- All items offered on the Site are intended to be authentic and as described. If we discover a listing error, we will contact you or cancel the order with a refund.
- We reserve the right to limit quantities and to discontinue items at any time.
10. Reviews & User Content
- By submitting reviews, photos, or other content (“User Content”), you grant us a worldwide, royalty‑free, perpetual license to use, reproduce, publish, and display such content in connection with the Site and our marketing.
- You represent that your User Content is accurate, lawful, and does not infringe third‑party rights. We may remove or edit content at our discretion.
11. Acceptable Use
- Do not misuse the Site by introducing malware, scraping, attempting to gain unauthorized access, or interfering with functionality.
- Automated use, bulk account creation, or resale of access is prohibited without our prior written consent.
12. Intellectual Property
- The Site, including design, text, graphics, logos, photographs, and code, is owned by or licensed to us and protected by applicable IP laws.
- “Casablanca Shorts” and associated marks, graphics, and trade dress are our property. Third‑party trademarks are the property of their respective owners.
- No license is granted except as necessary to use the Site for its intended purpose.
13. Third‑Party Services
We may link to third‑party websites or integrate third‑party services (e.g., payment processors). We are not responsible for their content, policies, or practices. Use them at your own risk and review their terms and privacy notices.
14. Disclaimers
To the maximum extent permitted by law, the Site and all products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.
15. Limitation of Liability
To the fullest extent permitted by law, Casablanca Shorts and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from or related to your use of the Site or purchase of products, even if advised of the possibility of such damages. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.
16. Indemnification
You agree to defend, indemnify, and hold harmless Casablanca Shorts from and against any claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, violation of these Terms, or infringement of any rights of a third party.
17. Governing Law & Disputes
- These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
- Dispute Resolution: Except for small claims actions, any dispute arising out of or relating to these Terms or the Site shall be resolved by binding arbitration on an individual basis in New York County, New York, administered by a recognized arbitration provider, with attorneys’ fees and costs as determined by the arbitrator.
- Class Action Waiver: You and Casablanca Shorts agree that claims may be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
18. Termination
We may suspend or terminate your access to the Site at any time for any conduct that we reasonably believe violates these Terms or is otherwise harmful to other users, us, or third parties.
19. Force Majeure
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, labor disputes, supply chain disruptions, carrier delays, or governmental actions.
20. Changes to the Terms
We may revise these Terms from time to time. The “Last updated” date will reflect the most recent changes. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
21. Contact
If you have questions about these Terms, contact us:
Casablanca Shorts92 Greene St, New York, NY 10012, USA
[email protected]
Brand note: Casablanca Shorts is an independent online retailer and is not affiliated with Casablanca Paris. Any references to third‑party brands are for identification purposes only.